San Joaquin County
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Behavioral Health Services

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Words of Comfort

Dear Friend,
Life can be disappointing and painful at times, but there is hope. Mental Health illnesses or Substance use disorders can affect people from every background and culture, and can occur at any age. The experience of trauma could be a precursor to alcohol and substance use disorders. No Individual or family should have to bear the stigma of these challenges or suffer inadequate or insufficient treatment. Recovery can happen with effective and timely treatment, prevention, early intervention, education, training, support, inclusiveness, hope and empowerment. Many persons have learned to man age their illness and are doing well in their recovery. San Joaquin County Behavioral Health Services is committed to provide respectful and excellent specialty mental health and substance use disorder services. We will empower you to help you realize your strengths and resiliencies so that you can take personal responsibility to regain control of your life. We have peer Support Specialists who can walk beside you on the path to recovery. We invite you, your family and friends to be actively involved in your treatment. Also, there are individuals with lived experience who will be glad to talk with you. Together we can promote healing and comfort for the mind, body and spirit. You are the reason we are here.
Sincerely,

Contact Us

General Information
General Information about Behavioral Health Services. 209-468-8700
Administration
Implementation of mental health policies and programs to assure efficiency and service excellence in delivery of services. 209-468-8750
Adult Outpatient Services
Provides full range of outpatient services for individuals with severe and persistent mental illness ages 18-60 years. Services may include medication support, individual and group therapy, rehabilitation services, case management and outreach services and support. Mental Health Service Act Full Service Partnership programs are also provided.

Triage and Screening Clinic: 209-468-9767

Receiving services:
209 468-8842- Team A Fax : 209 468-8896
209-468-8862- Team B Fax : 209-468-8866
209-468-8782- Team C Fax: 209- 468-8873
209-468-8880- Team D Fax: 209- 468-3516
Advocacy Services
Mental Health Outreach Coordinator - 209-468-3498
Children & Youth Parent Advocate - 209-468-2385
Patient's Rights Advocate - 209-468-8676
Family Advocate - 209-401-6087
Business Office
Registration and billing services.
209-468-0660
Children and Youth Services
Integrated system of care for children and youth. 209-468-2385
Consumer Support Warm-Line
To access this services, please ask to be connected to the Consumer Support Warm-Line. 209-468-3585
Crisis Intervention Services
1212 N. California St.
Stockton, CA 95202
209-468-8686
24-hour evaluation services including referrals and assessment for psychiatric emergencies.
Lodi Clinic
1209 W. Tokay St., Suite 5
Lodi, CA 95240
209-331-2070
Mental health services for people living in North County area.
Managed Care Access
In Stockton: 209-468-9370
Out-of-Stockton: 888-468-9370
Referrals to community network providers.
Manteca Clinic
129 E. Center St.
Manteca, CA 95336
209-239-5553
Mental health services for children in Southeast County area.
Older Adult Services
Psychiatric assessment, case management and medication support for older adults (60+).
209-468-3760
Pharmacy Services
Prescription and medication consultation at on-site pharmacy
209-468-8710
Psychiatric Health Facility (PHF)
24-hour inpatient hospitalization services.
209-468-8660
Quality MGT/Improvement
Directs and coordinates the overall quality and effectiveness of mental health services.
209-468-8484
Tracy Clinic
19 E. 6th St.
Tracy, CA 95376
209-835-8583
Mental health services for children and youth in Southwest County area.
Transcultural Clinic
4422 N. Pershing Avenue, Suite D2
Stockton, CA 95207
209-953-8843
Outpatient services for Southeast Asians living in Stockton area in: Cambodian (Khmer), Hmong, Laotian (Lao) and Vietnamese.

Frequently Asked Questions

Department of Psychiatry

The Department of Psychiatry is an important organization within San Joaquin County Behavioral Health Services. We are proud of the nearly 20 highly trained, culturally diverse individuals that comprise the department. Each psychiatrist has completed bachelor level or equivalent premedical training, medical school, and an approved psychiatry residency program. To insure the highest standards, each psychiatrist is carefully reviewed by the San Joaquin General Hospital Credentials Committee upon employment and biannually thereafter.
The Department of Psychiatry's primary mission is to assess and treat county residents who suffer from mental health problems. The department is committed to reducing and eventually eliminating the stigma attached to mental health problems. The psychiatrists want our clients to understand their problems and interventions. The psychiatrists work closely with other team members to assure that the biological, psychological, and sociological problems are addressed.
We welcome inquiries from psychiatrists interested in a career in community mental health. These can be directed to the Director, Tony Vartan at 209-468-8750 or tvartan@sjcbhs.org.

Job Openings

Job Openings

Suggestions and Complaints

Grievance Procedures






What if something bothers me?

It is our intention to provide you with the kind of mental health service that will help you regain control of your life. Let the people where you receive service know if you are not satisfied with the way you are treated. You and the people helping you may be able solve problems quickly and simply.


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Where should I start if I want to file a suggestion or grievance?

We want you to feel free to start with the Grievance Procedure that feels most comfortable to you.

  • This is because we know that sometimes you may not agree with the quick, simple solution.
  • We also know that sometimes you may not feel comfortable telling your grievance to the person you want to complain about.
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Advocates Help with Services

If Immediate help is needed, please call one of the people listd below:

Consumer Support Warm Line
Phone:(209)468-3585

Patient's Rights Advocate (all ages)
Phone:(209)468-8676

A representative with the responsibility of assuring all clients their rights. This individual intervenes for the client in both informal and formal disputes and assists with grievances.

Family Advocate
(209)401-6087

Mental Health Outreach Coordinator
(209)468-3498

Parent Partners (Children and Youth Services)
(209)468-2385

Helps parents and other caregivers solve problems and issues related to children and adolescent care.

Southeast Asian Languages (Cambodian, Hmong, Khmu, Laotian, and Vietnamese languages)
(209)953-8843

Problem Resolution Line
(209)468-9393 in Stockton
(866)468-9393 out of Stockton





Family Advocate Patient's Rights Advocate A representative with the responsibility of assuring all clients their rights. This individual intervenes for the client in both informal and formal disputes and assists with grievances. Back to Top of Page How do I file a grievance? Grievance:

  • You can act on your own behalf.

  • You can ask another person such as a good friend or a helpful relative to act for you.

  • You can contact one of the Advocates listed inYou can contact one of the Advocates listed above.

  • Click here to download the Suggestion/Grievance form. Fill out form then drop if off in a suggestion box or mail it.

  • You can call the CAC chairperson, Jennie Montoya at (209)468-3755

  • If you have Medi-Cal, you can file for a State Fair Hearing.

    State Hearings Division
    California Department of Social Services
    PO Box 944243, Mail Station 19-37
    Sacramento, CA 94244-2430
    Phone: 1-800-952-5253
    TDD: 1-800-952-8349 


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Who can use the grievance procedures?

All clients have a right to express dissatisfaction. If unable to resolve problems on their own, clients may use the grievance or appeal procedures. Back to Top of Page



What happens to me for filing a grievance or an appeal?

Your service provider will try to make the changes you are requesting. You will not be discriminated against or penalized in any way for filing grievances or appeals. Back to Top of Page Are grievances/appeals confidential?

Resolving your grievance or appeals quickly is important to us. The investigation of your grievances or appeal will be handled with your privacy in mind.





Are grievances/appeals confidential?

Resolving your grievance/appeals quickly is important to us. The investigation of your grievances or appeals will be handled with your privacy in mind. Back to Top of Page Are grievances/appeals confidential?

Resolving your grievance or appeals quickly is important to us. The investigation of your grievances or appeal will be handled with your privacy in mind.



Notice of Privacy Practices

  • The right to obtain a copy of the San Joaquin County Behavioral Health Services Notice of Privacy Practices.

  • The right to request a restriction on certain uses and disclosures of your information.

  • The right to request to inspect and copy certain treatment records.

  • The right to request an amendment to your health record.

  • The right to obtain an accounting of disclosures of protected health information disclosed for reasons other than treatment, payment or healthcare operations.

  • The right to request confidential communications of your health information by alternative means.

  • The right to discontinue your authorization to use or disclose health information.


Notice of Privacy Practices (PDF) | Spanish | Cambodian

This notice describes in how medical information about you may be used and disclosed and how you can get access to this information.



1212 N. California Street
Stockton, CA 95202
San Joaquin County
Behavioral Health Services

Note: Federal law allows us to use your health information for treatment, payment or healthcare operations without your written consent.

Please contact us or ask at the reception desk for a copy of our Notice of Privacy Practices.

Phone: (209)468-8700
Fax: (209)468-9377
Email: cpo@sjcbhs.org
Web: http://sjcbhs/index.aspx

You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights, ATTN: Regional Manager, 50 United Nations Plaza, Room 322,
San Francesco, CA 94102 Phone: (800)368-1019 TTY: (866)788-4989

Consumer Rights

rightsDuring their recovery period, clients sometimes lose confidence in themselves because they have been evaluated or treated for mental or emotional problems. It is hard for them to remember that they are respected members of the community and have the same rights and privileges they have always had.


Do you need help with a problem?


You or your representative can ask for help if at any time you feel that your rights are being denied. If you are unable to resolve problems with your service provider, you may file a complaint or grievance. For details about how to file a complaint, see Suggestions & Complaints or call one of the helpers.

Culture and Language

San Joaquin County is well known for its ethnic and cultural diversity. It is our intention to serve all ethnic and cultural groups in a manner responsive to their cultural and language needs. If you feel that we are not living up to these guidelines, please contact us through our Administrative Services number, (209)468-8750.

Basic Consumer Rights


As a client, you have the right to timely access to appropriate, culturally sensitive mental health services.
Additional, you have the right to:

  • Be treated with respect.

  • Request services at times and places convenient to you, and in your preferred language.

  • Know about your mental condition, available treatment options and costs, medications and their benefits or side effects, and counseling options.

  • To have medication and prescriptions explained by a doctor, nurse or pharmacist.

  • To refuse to take back your consent for therapy, medication or other forms of treatment at any time.

  • Get answers to your service related questions.

  • Be part of the decisions about your treatment.

  • Request a change of therapist or second opinion.

  • Request access to your records.

  • Expect that your records are kept confidential and that information will not be released without your permission unless specifically allowed by law.

  • Make a complaint or grievance if you are not satisfied with your services or a staff person.

  • Choose another person to act for you in solving grievances.


If you have Med-Cal, you may file for a State Fair Hearing at any time before, during or after a disagreement without using county Consumer Problem Resolution Procedures.


Helpers

Peer Advocates

Consumer who assist other consumers in the satisfactory resolution of service related complaints. Peer Advocates are available to assist adults and older adults.
Phone: (209)468-8878

Parent Advocates

Parents who assist caregivers of children and adolescents who need assistance with service related issues.
Phone: (209)468-2241

Consumer Advocates, Inpatient

Staff members who provide support and assistance to inpatients.
Phone: (209)468-8662

Family Advocate

Gayle Phone: (209)468-3755

Patient's Rights Advocate

Representative with the responsibility of assuring the rights of all clients.
Jonah Salerno (209)468-8676
Fax: (209)468-2399

Consumer Advisory Council (CAC)

The Consumer Advisory Council is a volunteer group of consumers, family members, mental health staff and other advocates who assist with complaint resolution.
Jennie Montoya, Chairperson
Phone: (209)468-8486

Administrative Services

Phone: (209)468-8750

Consumer Support Warm-Line

warmline

The Consumer Support Warm-Line is a friendly phone line staffed with Mental Health Outreach Workers who give support and shared experiences of Hope and Recovery. The consumers and their families can obtain referrals, share concerns, receive support, and talk with a Mental Health Outreach Worker who generally understands their perspective, and is willing to listen and talk with them.

The Consumer Support Warm-Line is available 24/7, 365 days a year. To access this service please call (209) 468-8686 and ask to be connected to the Consumer Support Warm-Line.

Notice of Privacy Practices

  • The right to obtain a copy of the San Joaquin County Behavioral Health Services Notice of Privacy Practices.

  • The right to request a restriction on certain uses and disclosures of your information.

  • The right to request to inspect and copy certain treatment records.

  • The right to request an amendment to your health record.

  • The right to obtain an accounting of disclosures of protected health information disclosed for reasons other than treatment, payment or healthcare operations.

  • The right to request confidential communications of your health information by alternative means.

  • The right to discontinue your authorization to use or disclose health information.


Notice of Privacy Practices (PDF) | Spanish | Cambodian

This notice describes in how medical information about you may be used and disclosed and how you can get access to this information.



1212 N. California Street
Stockton, CA 95202
San Joaquin County
Behavioral Health Services

Note: Federal law allows us to use your health information for treatment, payment or healthcare operations without your written consent.

Please contact us or ask at the reception desk for a copy of our Notice of Privacy Practices.

Phone: (209)468-8700
Fax: (209)468-9377
Email: cpo@sjcbhs.org
Web: http://sjcbhs/index.aspx

You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights, ATTN: Regional Manager, 50 United Nations Plaza, Room 322,
San Francesco, CA 94102 Phone: (800)368-1019 TTY: (866)788-4989

Resources, Document, and Forms

External Resources

Consumer Documents and Forms

Description English Spanish Cambodian Updated
2017 BHS Consumer Satisfaction Survey pdficon   pdficon 03/01/2017
Expedited Appeal Form pdficon pdficon pdficon 01/18/2018
Standard Appeal Form pdficon pdficon pdficon 01/18/2018
Grievance Form pdficon pdficon pdficon 01/18/2018
MHP Beneficiary Handbook pdficon pdficon 01/2019
MHS Client Handbooks pdficon pdficon pdficon 01/04/2018
ODS Client Handbooks pdficon 8/27/2020
Suggestion, Comment or Compliment Form pdficon pdficon pdficon 01/23/2015
Notice to Medi-Cal Clients pdficon     07/01/2005

Provider Documents Forms

Description English Spanish Cambodian Updated
Pediatric Symptom Checklist (PSC-35) pdficon     06/22/2018
BHS Outreach Presentations and Events Form pdficon     07/30/2008
Problem Resolution Process (PRP) Poster pdficon pdficon pdficon 01/04/2018
Client Assistance Program - Covered San Joaquin Flyer pdficon pdficon pdficon 02/05/2016
Network Discharge To Team wordicon 02/05/2004
Reauthorization Form wordicon 02/05/2004
English LEP Poster for staff area pdficon 8/16/2017
LEP Poster for public area pdficon pdficon pdficon 8/16/2017
HIPAA Rights Poster pdficon pdficon pdficon 01/09/2005
HIPAA Notice of Privacy Practices pdficon pdficon pdficon 07/01/2017
Medi-Cal Provider Directory pdficon pdficon 08/2020
Medi-Cal Provider Directory (18-font) pdficon pdficon 08/2020
“Free Interpretation Service Available” Poster pdficon     03/2016
SJCBHS Compliance Hotline Poster pdficon     11/1/2004
SJCBHS Standards of Conduct Poster pdficon     06/2010

Children and Youth, and Adult MHP Performance Dashboards

Performance Report Date
Performance Outcome Systems Report 08/03/2016
Performance Outcome Systems Report ADA 08/03/2016
Performance Outcomes Adult Specialty Mental Health Services Report 09/01/2016
Performance Outcomes Adult Specialty Mental Health Services Report ADA 08/01/2017
Performance Outcomes Children and Youth Mental Health Services Report ADA 08/03/2017
POS Adult Report San Joaquin 08/03/2017
POS Child Report San Joaquin 08/03/2017

Discrimination Policy


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